HOANG THI PHUONG HOA

Customer Support Specialist

Ho Chi Minh city, VN.

About

Motivated and customer-focused professional with strong communication and problem-solving skills, experienced in customer support and airline systems including Amadeus and Farelogix. Dedicated to resolving issues efficiently, working well under pressure, and delivering professional, positive customer experiences.

Work

Concentrix Vietnam

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Customer Support Representative

Ho Chi Minh city, Ho Chi Minh, Viet Nam

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Summary

Provides expert frontline customer support, resolving complex inquiries and managing critical service processes for a diverse customer base, leveraging specialized software proficiency.

Highlights

Delivers comprehensive frontline support to customers, expertly resolving inquiries regarding orders, product features, and company policies, ensuring high satisfaction rates.

Proficiently utilized Amadeus and Farelogix programs to manage complex travel-related inquiries and booking processes, significantly enhancing service efficiency and accuracy.

Documented all customer interactions accurately in the internal system and collaborated effectively with cross-functional teams to ensure timely issue resolution.

The ENEST Educational Technology Co., Ltd

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Consultant

Ho Chi Minh city, Ho Chi Minh, Viet Nam

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Summary

Cultivated strong client relationships and provided comprehensive customer service support for educational program sales and data management.

Highlights

Established and nurtured strong relationships with potential customers, resulting in successful enrollments for educational programs.

Provided dedicated customer service, addressing inquiries and ensuring a positive experience for clients throughout the sales cycle.

Maintained and updated accurate customer data within the management system, ensuring data integrity and supporting targeted outreach efforts.

Education

Thu Duc College of Technology

Ho Chi Minh city, Ho Chi Minh, Viet Nam
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Associate Degree Business English

Languages

English

Proficient

Korean

Basic

Certificates

Advanced IT Applications Certificate

OCEAN INFORMATIC TECHNOLOGY CO., LTD

Skills

Core Competencies

Customer Support, Problem Solving, Communication.

Technical Proficiency

Amadeus, Farelogix, Microsoft Office Suite, Internal Systems.

Service Operations

Billing Issues, Returns Processing.